Refund policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at service@rollimoden.de. Please note that returns must be sent to the following address: Rollimoden Versandhandel GmbH, Fischeräcker 4, 74223 Flein.
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at service@rollimoden.de.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / Non-returnable items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized products), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns regarding a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Returning the item you received is the fastest way to get the item you want. Once the return is accepted, you can purchase the new item in a separate transaction.
European Union – 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As described above, the item must be in the same condition as when you received it—unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at service@rollimoden.de.
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at service@rollimoden.de. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at service@rollimoden.de.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item.